Customer Service Coordinator
Company: Penske
Location: Fort Myers
Posted on: November 20, 2024
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Job Description:
Position Summary: A Penske Customer Service Coordinator is
focused on working with customers to schedule preventative
maintenance requests, coordinate outside repairs, plan and manage
the shop work plan. Work location: 4680 Laredo Ave, Ft Myers, FL
3390 Work hours - 1st shift (Mon-Fri) An active and valid FLDL is
required Major Responsibilities: • Develop daily and weekly
workforce plans by factoring customer needs, estimated unscheduled
repairs, available parts, technician skill sets and work hours to
maximize customer service and productivity. • Communicate with
customers as needed for maintenance updates including changes to
schedule or work, billing concerns, or to resolve service issues. •
Assure that all Penske Rental units are maintained and prepared for
customers • Ensure parts are available for scheduled work • Hold
vendors accountable for quality and adherence to schedule for
outside work • Provide customer service, assuring customers are
satisfied and will return for additional business. • Maintain shop
productivity by optimizing the work plan • Coordinate with district
billing clerks as necessary • Other projects and tasks as assigned
by supervisor Qualifications: • 2 years of customer service
experience required • At least 1 year of hands on mechanical
experience required • 2 years of supervisory experience preferred •
At least 2 years of service department administration preferred •
High School diploma or equivalent required • Associates Degree,
Technical School Degree, or Bachelors Degree preferred • ASE
certification preferred • Prior experience with service scheduling
programs and diagnostic programs preferred • The associate will be
required to understand and comply with specific instructions,
guidelines, rules, regulations, or other information established by
Penske management • The associate must be able to perform all work
adhering to DOT, OSHA, and all Penske safety and maintenance
policies; including but not limited to the correct selection and
use of appropriate tools, PPE, machine guarding, and established
best safety practice. • Regular, predictable, full attendance is an
essential function of the job • Willingness to travel as necessary,
work the required schedule, work at the specific location required,
complete Penske employment application, submit to a background
investigation (to include past employment, education, and criminal
history) and drug screening are required. Physical Requirements:
The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. • While performing the duties of this job, the
associate will be required to move frequently, stand, walk, climb,
bend, and sit for extended length of time throughout their
scheduled working period. • The associate is required to use their
hands on a routine and daily basis to grasp, reach, touch, handle,
feel, and/or otherwise operate required tools or controls. • The
associate must be able to work safely at heights using applicable
ladders and elevated working platforms. • The associate must be
able to safely work in all weather conditions. • Given the frequent
movement of large trucks through the workplace, the associate must
be able to see and hear in order to safely navigate the work
environment. • The associate must be able to regularly lift and/or
move up to 50lbs/23kg and occasionally lift and/or move up to
100lbs/45kg. Penske is an Equal Opportunity Employer. About Penske
Truck Leasing/Transportation Solutions Penske Truck
Leasing/Transportation Solutions is a premier global transportation
provider that delivers essential and innovative transportation,
logistics and technology services to help companies and people move
forward. With headquarters in Reading, PA, Penske and its
associates are driven by a dedication to excellence and a
commitment to customer success. Visit Go Penske to learn more. Job
Category: Vehicle Maintenance Management/Supervisors Job Family:
Customer Experience Address: 4680 Laredo Ave. Primary Location:
US-FL-Fort Myers Employer: Penske Truck Leasing Co., L.P. Req ID:
2414819 Date posted: 11/15/2024
Keywords: Penske, Captiva , Customer Service Coordinator, Professions , Fort Myers, Florida
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